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Browse FAQ's

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How can I make a return or exchange?

You have the right to request a full refund or exchange on all products bought on our website within 14 days from the date of delivery.
*Orders placed between the 20th of November and December 26th, 2020, are eligible to be returned for an exchange or refund until January 10th, 2021.
Please proceed your return request on our ReturnsCenter
The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additonal charges if returns do not meet this criteria.

Pre-paid labels provided by Nordgreen to the customer must be used within 14 days of the shipping labels creation date. Shipments chosen to be shipped with own courier need to be sent out within 14 days. Nordgreen holds the right to refuse any returns shipped after this time frame.
Go to ReturnsCenter

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Are returns or exchanges free of charge?

Yes. Shipping expenses related to the return and/or exchange are fully covered by Nordgreen.
It can be exchanged for a product of all (equal/lesser/higher) value. We will refund you the difference for lower priced items or invoice you for the difference for a higher priced product.

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How will I know that Nordgreen has received my return?

We send an email update as soon as we have received your goods. Processing your refund or exchange usually takes 1-3 working days.
Please be aware that free postal returns can take around 2-3 weeks to get delivered back to Nordgreen.

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Where do you ship?

We ship anywhere in the world aside from the following:
India & Mexico

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How long does delivery take?

To most of the EU countries express delivery time is 1-3 working days and non-EU countries 2-5 working days.
Please check specific country Delivery Times here

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How much does shipping cost?

Standard shipping is always free! However, prior order confirmation, you will be able to select expedited delivery options and review the prices for each option.
In general, shipping methods are as follows:
Free Postal Delivery (4-7 business days)
Parcel Shop UPS Delivery (1-3 days)
Express UPS Home Delivery (1-3 days)
DHL On Demand (1-2 days)

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Where and/or When can I track my order?

When your order is packed, you will receive shipping confirmation email. An email will include the tracking link.
Please note that it can take up to 24 hours for the tracking to activate with our express shipping options. If you have ordered via postal service then it can take up to 48-72 hours that excludes weekends.

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How can I make a return or exchange?

You have the right to request a full refund or exchange on all products bought on our website within 14 days from the date of delivery.
*Orders placed between the 20th of November and December 26th, 2020, are eligible to be returned for an exchange or refund until January 10th, 2021.
Please proceed your return request on our ReturnsCenter
The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additonal charges if returns do not meet this criteria.

Pre-paid labels provided by Nordgreen to the customer must be used within 14 days of the shipping labels creation date. Shipments chosen to be shipped with own courier need to be sent out within 14 days. Nordgreen holds the right to refuse any returns shipped after this time frame.
Go to ReturnsCenter

+

Are returns or exchanges free of charge?

Yes. Shipping expenses related to the return and/or exchange are fully covered by Nordgreen.
It can be exchanged for a product of all (equal/lesser/higher) value. We will refund you the difference for lower priced items or invoice you for the difference for a higher priced product.

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How will I know that Nordgreen has received my return?

We send an email update as soon as we have received your goods. Processing your refund or exchange usually takes 1-3 working days.
Please be aware that free postal returns can take around 2-3 weeks to get delivered back to Nordgreen.

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Where do you ship?

We ship anywhere in the world aside from the following:
India & Mexico

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How long does delivery take?

To most of the EU countries express delivery time is 1-3 working days and non-EU countries 2-5 working days.
Please check specific country Delivery Times here

+

How much does shipping cost?

Standard shipping is always free! However, prior order confirmation, you will be able to select expedited delivery options and review the prices for each option.
In general, shipping methods are as follows:
Free Postal Delivery (4-7 business days)
Parcel Shop UPS Delivery (1-3 days)
Express UPS Home Delivery (1-3 days)
DHL On Demand (1-2 days)

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Where and/or When can I track my order?

When your order is packed, you will receive shipping confirmation email. An email will include the tracking link.
Please note that it can take up to 24 hours for the tracking to activate with our express shipping options. If you have ordered via postal service then it can take up to 48-72 hours that excludes weekends.

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Is there a warranty and how long is it?

Yes. All Nordgreen watches (including refursbished products) are covered by 2-year warranty from the date of purchase.
Nordgreen warranty covers only the manufacturing defects on the watch itself.

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How long is the battery life of my watch?

The batteries fitted in our timepieces are expected to last around 2 years. The battery life-time depends on external factors such as, but not limited to external temperature, humidity, air pressure.
Battery changes are not considered as a warranty repair service. Batteries can be found at electronics stores, watchmakers or jewelry shops.

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If you have other warranty & repair questions

For warranty repair, the defective watch must be registered as soon as possible. You can simply contact us via contact form below or at hello@nordgreen.com. Please explain the error in-depth as possible. In case of evident defect, please attach visible documentation. In addition, let us know your unique serial number that you find on the back of your watch.

If your watch is damaged in a manner that is not covered by warranty terms, please email our support team via contact form or at hello@nordgreen.com and we will arrange out of warranty resolution for a reasonable fee.

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Are your watches unisex?

Yes. All of our timepieces look great on everyone. However, typically 32mm is best suited for women, 40mm/42mm are better suited for men, and 36mm watches look great on both.

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Watch measurements per watch and strap

Nordgreen straps come in one size only. We do offer different sizes of the straps such as 16mm, 18mm and 20mm, that fit with the 32mm, 36mm and 40mm/42mm watch heads respectively, and they cannot be interchanged between each other.

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What if my leather strap is too short?

We are sorry to hear that, but luckily we do have XL version of the 18mm leather strap that suits our 36mm watches.
Please reach out to us at hello@nordgreen.com and we will be more than happy to help you out.

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Is there a warranty and how long is it?

Yes. All Nordgreen watches (including refursbished products) are covered by 2-year warranty from the date of purchase.
Nordgreen warranty covers only the manufacturing defects on the watch itself.

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How long is the battery life of my watch?

The batteries fitted in our timepieces are expected to last around 2 years. The battery life-time depends on external factors such as, but not limited to external temperature, humidity, air pressure.
Battery changes are not considered as a warranty repair service. Batteries can be found at electronics stores, watchmakers or jewelry shops.

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If you have other warranty & repair questions

For warranty repair, the defective watch must be registered as soon as possible. You can simply contact us via contact form below or at hello@nordgreen.com. Please explain the error in-depth as possible. In case of evident defect, please attach visible documentation. In addition, let us know your unique serial number that you find on the back of your watch.

If your watch is damaged in a manner that is not covered by warranty terms, please email our support team via contact form or at hello@nordgreen.com and we will arrange out of warranty resolution for a reasonable fee.

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Are your watches unisex?

Yes. All of our timepieces look great on everyone. However, typically 32mm is best suited for women, 40mm/42mm are better suited for men, and 36mm watches look great on both.

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Watch measurements per watch and strap

Nordgreen straps come in one size only. We do offer different sizes of the straps such as 16mm, 18mm and 20mm, that fit with the 32mm, 36mm and 40mm/42mm watch heads respectively, and they cannot be interchanged between each other.

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What if my leather strap is too short?

We are sorry to hear that, but luckily we do have XL version of the 18mm leather strap that suits our 36mm watches.
Please reach out to us at hello@nordgreen.com and we will be more than happy to help you out.

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Do discount codes work on refurbished products?

Discount codes do not apply to refurbished products.
However, refurbished products are still offered the same 2-year warranty. In addition, you are eligible to make a donation to the preferred cause.

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Can I use another discount with your Black Friday offer?

A promotion code cannot be combined with an additional discount code as across all e-commerce based sites. If you have more than one discount code, you simply need to select one that you wish to apply at the check-out page.
If for example, you are creating your own bundle, it automatically applies bundle discount. In case you have another discount code, once you apply it at the check-out page, it, unfortunately, will cancel our automatic bundle discount.

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Where can I try Nordgreen watches?

Please check our store locator here

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Do you offer engravings, gift wrapping and/or personal notes to orders?

Unfortunately, we do not engrave Nordgreen watches.
At the moment, we do not offer an option to gift wrapping and/or add personal messages to an order.

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Do discount codes work on refurbished products?

Discount codes do not apply to refurbished products.
However, refurbished products are still offered the same 2-year warranty. In addition, you are eligible to make a donation to the preferred cause.

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Can I use another discount with your Black Friday offer?

A promotion code cannot be combined with an additional discount code as across all e-commerce based sites. If you have more than one discount code, you simply need to select one that you wish to apply at the check-out page.
If for example, you are creating your own bundle, it automatically applies bundle discount. In case you have another discount code, once you apply it at the check-out page, it, unfortunately, will cancel our automatic bundle discount.

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Where can I try Nordgreen watches?

Please check our store locator here

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Do you offer engravings, gift wrapping and/or personal notes to orders?

Unfortunately, we do not engrave Nordgreen watches.
At the moment, we do not offer an option to gift wrapping and/or add personal messages to an order.

Contact our Customer Support:

If you would like to discuss any problems related to your order, would like to find out more about the brand, or simply have a chat, please fill out the form on this page, or give us an email at hello@nordgreen.com

Chat With Us:

Over WhatsApp: +45 31150259

Facebook Messenger

LINE

Press & Collaborations:

If you are interested in writing a piece, or working with Nordgreen please contact partnerships@nordgreen.com

Our Sustainable Initiatives

Carbon Neutral
By planting 1000's of trees we have offset our carbon emissions generated by our office here in Copenhagen. Equally, each of our global shipments have been offset, including your Nordgreen order.
Sustainable Packaging
All our packaging is FSC certified. The cardboard paper in our packaging comes from responsibly managed forests. The felt insides of the box are formed using up-cycled plastic bottles.
Giving Back Programme
Our Giving Back Programme upholds our Nordic and Danish values of health, education, and environment, and in doing so, establishes partnerships with relatable charitable organizations around the globe.
Responsible Manufacturing
By partnering with Danish partners abroad we ensure that our overseas production facilities adhere to the highest standards while following Danish labor practices.

Visit our partner brands

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